Refund Policy
We stand behind the quality of our products. Learn more about our return and refund process.
Our Promise
At CanadaClothings, customer satisfaction is our top priority. We offer a hassle-free refund and return policy to ensure you love your purchase.
Eligibility for Refund
✅ Eligible Returns
- • Item received damaged or defective
- • Wrong item shipped
- • Item does not match description
- • Change of mind (within 14 days)
❌ Non-Refundable
- • Used or worn items
- • Items without original tags
- • Personalized or custom orders
- • Sale/final clearance items
Return Window
You have 14 days from the date of delivery to return eligible items.
How to Return
1
Contact our support team at hello@canadaclothings.com with your order number
2
Pack the item(s) securely in original packaging with all tags attached
3
Ship the return to: 1001-1551 Lycee Place Ottawa, Ontario K1G4B5
4
Once received and inspected, we will process your refund within 3-5 business days
Need Help?
Our customer support team is available Monday to Friday, 9 AM - 6 PM EST